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AA DEALER PROMISE

AA DEALER PROMISE

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It's basically the AA's 10 Commandments of Gold Standard customer service.

Making sure you get looked after both before and after sale to create peace of mind and a stress-free experience.

While all of our dealers are reputable traders some of them have taken it to the next level by signing up to our Dealer Promise.

What are the promises? Andrew Car Centre will......

  • Provide a minimum of 6 months MOT on all vehicles

  • Offer a road test to ensure the vehicle meets your requirements

  • Hand over all essential documents including V5 registration document, MOT certificate and any available service records

  • Provide a free history check on every vehicle

  • Welcome any vehicle inspection by us or any other independent third party, prior to purchase

  • Professionally prepare and hand over the vehicle in a good condition

  • Be audited by us once a year to ensure compliance with this Dealer Promise

  • Enable you to escalate issues to us and we will mediate between you and the Dealer

  • The Dealer will honour their obligations under the Consumer Rights Act 2015 to protect your purchase

  • All vehicles advertised on aacars.com come with 12 months free breakdown cover, make sure you get covered

If you have any questions or simply would like somemore information regarding this, please call us on the above number or fill out our enquiry form and a member of staff will be in touch shortly.

John H B Andrews Ltd Trading as Andrews Car Centre is Authorised and regulated by the Financial Conduct Authority. Our firm reference number is 660111. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement. Registered office John H B Andrews Ltd dixon close Lincoln, LN6 7UB. Registered No. 578190

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Copyright © 2024 Andrews Car Centre. All Rights Reserved.
VAT Number - 127870846 | Company Number - 578190 | FCA Number - 660111

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